Conference-Documentation of the 12th Annual ENOHE Conference in Innsbruck from 28 to 30 May 2015
„30 Years of Solitude? University Ombudsmen’s Pioneering Past, Confident Present, Challenging Future!

Programme

Consecutive Plenary Presentations:
THE OMBUDSMAN OF THE PROVINCE OF TYROL AS A REGIONAL OMBUDSMAN INSTITUTION
Presentation by Dr. Josef Hauser

OMBUDSMAN INSTITUTE: THE EUROPEAN OMBUDSMAN INSTITUTE AS A COORDINATING INSTITUTION FOR EUROPEAN OMBUDSMEN
Presentation by Dr. Josef Siegele

Workshop A:
CAPITAL SINS AND VIRTUES IN HIGHER EDUCATION: HOW HUMAN FAILURES CAUSE PROBLEMS AND WHAT CAN OMBUDSMEN AND UNIVERSITY MANAGEMENT DO?
Presentation by Martine Conway, Doris Kiendl-Wendner, Josef Leidenfrost

Workshop B:
QUIS, QUID, UBI, …? PROFESSIONAL DEVELOPMENT THROUGH EXCHANGE
Presentation by Jenna Brown and Wolf Hertlein

Official Opening:
Welcome Address by Hermann Weratschnig (on behalf of Günther Platter and Herwig Van Staa)
Welcome Address by Christine Oppitz-Plörer
Welcome Address by Roland Psenner

Keynote Address:
AUTONOMOUS UNIVERSITIES AND INDEPENDENT STUDENT OMBUDSMEN. DOES IT WORK?
Presentation by Elisabeth Freismuth

Plenary 1,
LOOKING BACK: PIONEERING PAST
Presentation by Marta Elena Alonso de la Varga
Presentation by Patricia Begne
Presentation by Jenna Brown
Presentation by Martine Conway
Presentation by Josef Leidenfrost

Session A – Confident Present:
THE ORGANISATIONAL OMBUDSMAN IN HIGHER EDUCATION: AN APPROACH TO ASSIST INDIVIDUALS AND INSTITUTIONS FROM WITHIN THE UNIVERSITY
Presentation by Jenna Brown, Jim Wohl and Rob Behrens
ANNUAL REPORTING WITH CRM ® DATABASE SOFTWARE: CHANGE MANAGEMENT FROM THEORY TO PRACTICE
Presentation by Nathalie Podda

Session B – Confident Present:
THE LEGAL STATUS OF OMBUDSMEN. IS THERE A PLACE FOR OMBUDSMEN IN POLISH UNIVERSITIES?
Presentation by Anna Cybulko
THE OMBUDSMEN CONCEPT IN NORTHERN EUROPEAN HIGHER EDUCATION – A SCANDINAVIAN TALE
Presentation by Marianne Høva Rustberggard

Session C – Confident Present:
WE DON’T NEED NO CODIFICATION! HOW DO STANDARDS FOR OMBUDSMAN OFFICES INFLUENCE OUR FUTURES (OR NOT)?
Presentation by Josef Leidenfrost and Marta Elena Alonso de la Varga
STEP ONE: NEGATIVE PRESS; STEP TWO: FACULTY OMBUDSPERSONS; STEP THREE: PEACEFUL COEXISTENCE
Presentation by Irene Berkel

Session D – Confident Present:
INSTITUTIONAL OMBUDS OFFICE: A DIRECT IMPACT ON QUALITY ASSURANCE OF GHENT UNIVERSITY
Presentation by Nathalie Depoorter
FIT TO STUDY? POLICY INTERVENTIONS TO HANDLE PROBLEM CASES
Presentation by Jean Grier

Session E – Confident Present:
SOLITUDE IN STAFF-OMBUDSMAN’S LAND: A CASE STUDY AND REFLECTION ON STAFF OMBUDSMAN’S WORK IN THE NETHERLANDS
Presentation (not available) by Mathieu Heemelaar
CAN DIVERSITY REALLY BE MANAGED? STUDENTS WITH SPECIAL NEEDS AS OMBUDSMEN’S CLIENTS
Presentation by Elisabeth Rieder and Maria De Pellegrin

Session F – Confident Present:
EFFECTIVE GOVERNANCE OF OMBUDSMAN SCHEMES: NOSE IN – FINGERS OUT
Presentation by Ram Gidoomal
FROM EREWAN 2015 TO PARIS 2018: MILESTONES ON THE WAY TO THE EUROPEAN HIGHER EDUCATION AREA – BOLOGNA WITH STUDENT EYES 2015 – A REALITY CHECK
Presentation by Karolina Pietkiewicz

Session G – Challenging Future:
COMPLAINTS AND APPEALS FOR RESEARCHERS – THE ROLE OF “OMBUDSMAN-TYPE PERSONS”: FICTION VERSUS REALITY
Presentation by Patrizia Jankovic
THE FUTURE OF THE UNIVERSITY OMBUDS OFFICE AT THE UNIVERSITY OF GUANAJUATO: MY PERSPECTIVES AND EXPECTATIONS
Presentation by Patricia Begne

Session H – Challenging Future:
MEDIATION FROM STUDENTS FOR STUDENTS: THE “DWORSCHAK PARADOXON”
Presentation by Marco Dworschak
THE OFFICE OF THE INDEPENDENT ADJUDICATOR, THE EQUALITY CHALLENGE, 10 YEARS OF CASES
Presentation by Anne Lee

Session I – Challenging Future:
EXPANDING THE ACTIVITY OF THE STUDENT OMBUDSMAN: AN EMERGING MODEL OF SERVICE DELIVERY
Presentation by Deborah Peach
TRANSITION TO STUDENT INTERNSHIPS
Presentation by Natalie Sharpe

Session J – Challenging Future:
ASSESSING THE IMPACT OF PARLIAMENTARY OMBUDSMEN ON ADMINISTRATIVE DECISIONS IN AUSTRALIAN UNIVERSITIES
Presentation by Patty Kamvounias
MY CORRECT PREDICTIONS ABOUT EVERYTHING – A MODEST REJOINDER
Presentation by Rob Behrens

Plenary 2,
CONFIDENTIALITY VS. TRANSPARENCY: IS THERE A TENSION BETWEEN THESE TWO VALUES AND APPROACHES TO OMBUDSMAN CASE-HANDLING?
Presentation and Moderation by Rob Behrens